# Bump Boxes > Bump Boxes knowledge base – help articles and documentation. ## FAQ - [What is Bump Boxes?](https://support.bumpboxes.com/en_us/what-is-bump-boxes-BkzjVOUd5.md): Bump Boxes is the #1 pregnancy box filled with pregnancy-safe and mom-focused products that promote a healthy and fun pregnancy. - [What happens to my Bump Boxes when I have my baby?](https://support.bumpboxes.com/en_us/what-happens-to-my-bump-boxes-when-i-have-my-baby-S1uJfBkhq.md): Once your baby is born Bump Boxes will automatically transition to Bitsy Boxes, the monthly delivery of safe and healthy products for mom and baby. - [What are Bitsy Boxes?](https://support.bumpboxes.com/en_us/what-are-bitsy-boxes-Skqrfry2c.md): Bitsy Boxes are curated boxes to support mom and baby (0-3) filled with baby-safe, high-quality essentials, and developmental toys tailored to your child's age. - [Are your products safe for pregnancy?](https://support.bumpboxes.com/en_us/are-your-products-safe-for-pregnancy-SJ6rO8dq.md): Yes! Each product is pregnancy-safe backed by research. All Bump Boxes products undergo a strict vetting process to ensure the safest products for mom and baby. - [What’s the value of each Bump Box?](https://support.bumpboxes.com/en_us/what-s-the-value-of-each-bump-box-HJUvxHk39.md): The value of a Bump Boxes ranges from $60 - $150 depending on the products selected for that month's box. - [Why didn’t my coupon code work?](https://support.bumpboxes.com/en_us/why-didn-t-my-coupon-code-work-Hy3fOt8dc.md): Coupon codes can be entered at checkout. Most coupons are auto-applied. If you replace an auto-applied code the better offer will be applied to the order. - [What is the difference between a Monthly and a Prepaid Subscription?](https://support.bumpboxes.com/en_us/what-is-the-difference-between-a-monthly-and-a-prepaid-subscription-BkeytuLdq.md): All Bump Boxes subscription boxes are monthly deliveries of 5-8 full-size, pregnancy-safe and mom-focused products that are curated based on your due date. - [What happens when I meet my subscription commitment?](https://support.bumpboxes.com/en_us/what-happens-when-i-meet-my-subscription-commitment-BknOryh9.md): Monthly subscription plans will auto-renew, unless you cancel your subscription before the end of your current commitment period. - [Can I send Bump Boxes as a gift to someone else?](https://support.bumpboxes.com/en_us/can-i-send-bump-boxes-as-a-gift-to-someone-else-S1GcruUOq.md): Bump Boxes is the perfect gift for expecting moms. Choose from monthly deliveries to support mom all pregnancy long or curated gift boxes for mom, dad and baby. - [I bought the subscription as a gift, how do I set up emails to go to her?](https://support.bumpboxes.com/en_us/i-bought-the-subscription-as-a-gift-how-do-i-set-up-emails-to-go-to-her-SkEwesLOc.md): Get the mom you gifted set up with Bump Boxes email in one click! - [My box arrived damaged. What do I do?](https://support.bumpboxes.com/en_us/what-should-i-do-if-my-products-are-damaged-S1nZT_8uc.md): The Bump Boxes Support Team will be able to help with a replacement or return for store credit. - [How do I use my rewards points?](https://support.bumpboxes.com/en_us/how-do-i-use-my-rewards-points-S1OVauL_q.md): Good news You earn 1 point for every dollar you spend at Bump Boxes. Every box delivered to your door earns you more points. - [How do I log in and place an order with my VIP Discount?](https://support.bumpboxes.com/en_us/how-do-i-log-in-and-place-an-order-with-my-vip-discount-rJ8KQOUu5.md): Simply sign into your Bump Boxes account and shop all the pregnancy safe products. VIP discount will auto-apply to your order at checkout. - [How do I write a review of a box or product?](https://support.bumpboxes.com/en_us/how-do-i-write-a-review-HkPnadIO9.md): We love reviews and to hear about your experience with Bump Boxes! - [What is the return policy? #lovemybumpbox Gaurentee](https://support.bumpboxes.com/en_us/what-is-the-return-policy-lovemybumpbox-gaurentee-BkjxWSk39.md): The LoveMyBumpBox Guarantee is designed to make sure you love the products in your Bump Box. If you're not 100% satisfied, we'll help with a swap or return. - [What is the premium upgrade?](https://support.bumpboxes.com/en_us/what-is-the-premium-upgrade-SJwDFOId9.md): Add a premium upgrade to your subscription for an extra premium product in every box! - [I'd like to subscribe to the Bump Boxes email list](https://support.bumpboxes.com/en_us/i-d-like-to-subscribe-to-the-bump-boxes-email-list-SJcxgoU_5.md): Wanna be the first to know about our deals and promos? Sign up for our emails by clicking the links below! Bump Boxes Bitsy Boxes Want to g... - [Bump Boxes Purchase on Amazon](https://support.bumpboxes.com/en_us/bump-boxes-purchase-on-amazon-rkcY6_8_5.md): Please contact Amazon direction. We are unable to access or verify Amazon orders or process returns within our system. ## Billing - [What types of payments are accepted?](https://support.bumpboxes.com/en_us/what-type-of-payments-are-accepted-Sk6t_d8u9.md): We accept all major credit/debit cards, including: Amex, Visa, MasterCard & Discover. At this time, Paypal is not supported. - [When and how much will I be charged for a Monthly Subscription Plan?](https://support.bumpboxes.com/en_us/when-and-how-much-will-i-be-charged-for-a-monthly-subscription-plan-H1zfdO8_q.md): You'll be billed on the 2nd or 15th of every month. Prices vary based on subscription plan. - [Do all plans auto-renew?](https://support.bumpboxes.com/en_us/do-all-plans-auto-renew-rJyTbBJ3c.md): Bump Boxes 6 month, 9 month, 12 month and month-to-month subscriptions will auto renew if the subscription has not been cancelled or completed. - [How do I update my billing address?](https://support.bumpboxes.com/en_us/how-do-i-update-my-billing-address-BkRJOYId5.md): Click for step-by-step instructions on how to update your billing address - [Can I skip or pause my next box?](https://support.bumpboxes.com/en_us/can-i-skip-or-pause-my-next-box-Skpc_tIOc.md): Skip or pause your subscription on your My Account page or reach out the Bump Boxes Customer Support Team. ## Shipping - [How do I update the shipping address for my Bump Boxes?](https://support.bumpboxes.com/en_us/how-do-i-update-the-shipping-address-for-my-bump-boxes-ryFcWcU_q.md): You can update your address for your Bump Boxes in your My Account. Click for step-by-step instructions. - [How do I track my order?](https://support.bumpboxes.com/en_us/how-do-i-track-my-order-H1yRqLd5.md): Tracking your order is easy via your My Account Page. Click for step-by-step instructions. - [How does my shipping insurance work?](https://support.bumpboxes.com/en_us/how-does-my-shipping-insurance-work-rJIlfqLuc.md): Shipping insurance is offered to all customers when placing orders through the Bump Boxes website. For a minimal cost, you’ll get peace of mind knowing... - [My tracking says delivered, but I haven't received my shipment. What do I do?](https://support.bumpboxes.com/en_us/my-tracking-says-delivered-but-i-haven-t-received-my-shipment-what-do-i-do-SkdvfcLdc.md): Reach out to the Bump Boxes Support Team for help. - [How do I change my shipping address?](https://support.bumpboxes.com/en_us/how-do-i-change-my-shipping-address-rkGAz5U_c.md): If you entered the wrong address when you ordered or you’ve moved and need to change the address, here’s what you need to do to update the addres... - [When will my Bump Box ship?](https://support.bumpboxes.com/en_us/when-will-my-bump-box-ship-Bk9Um98_q.md): Bump Boxes ship within 2 Business Days. Renewal Boxes ship based on your renewal date. - [How much does shipping cost?](https://support.bumpboxes.com/en_us/how-much-does-shipping-cost-SJxOVcIdq.md): Our subscription plans include free domestic shipping in the continental US. Shipping costs for gift boxes and other items are listed below: Free ship... - [Can I reroute my shipment if it is going to the wrong address?](https://support.bumpboxes.com/en_us/can-i-reroute-my-shipment-if-it-is-going-to-the-wrong-address-SJdiNqLdq.md): If there’s an issue with your shipment or you need to change the address, please reach out to the Mom Squad ASAP so we can take care of... - [Do you ship internationally?](https://support.bumpboxes.com/en_us/do-you-ship-internationally-r1bGk5I_q.md): Yes! Shipping costs may vary depending on where we're shipping your box. ## Customize Your Box - [How do I update my baby's due date or gender to customize my Bump Boxes?](https://support.bumpboxes.com/en_us/how-do-i-update-my-babys-due-date-or-gender-to-customize-my-bump-boxes-SkqANcLuc.md): Visit the My Account Page and log in. Click on My Subscriptions. Click on the Pink Pencil in the top rig... - [I'm having twins! Do you have a twin box option?](https://support.bumpboxes.com/en_us/i-m-having-twins-do-you-have-a-twin-box-option-SyX6BcLu9.md): Reach out to the Bump Boxes Support Team to customize your box for twins! - [What are add-ons?](https://support.bumpboxes.com/en_us/what-are-add-ons-ByLIUcLuc.md): You have the option to add almost anything to your next box, which means you can get refills on your fav products + free shipping. You'll also have an option... ## Bump Health + Breast Pumps - [How much is a breast pump without insurance?](https://support.bumpboxes.com/en_us/how-much-does-a-breast-pump-cost-HyfS_qLd5.md): Breast pumps can cost anywhere from $15 for a manual to up to $2,000 for an electric, depending on what you’re looking for. As a general rule of thumb,... - [How do I get a free breast pump through my insurance?](https://support.bumpboxes.com/en_us/how-do-you-get-a-free-breast-pump-through-insurance-B14KO5Iu9.md): The Affordable Care Act requires that all health insurance plans provide breastfeeding support, counseling, and equipment for the duration of breastfeeding. ... - [Why do you need my insurance information?](https://support.bumpboxes.com/en_us/why-do-we-collect-your-insurance-information-Bkf3dcId9.md): In order to process your breast pump order , we have to verify your insurance benefits and confirm that we’re an in-network breast pump provi... - [Once I complete the application form, how quickly will I know if I'm approved?](https://support.bumpboxes.com/en_us/how-quickly-will-you-know-if-you-are-approved-SyLA_9Uu5.md): Within moments of completing the application form you’ll know if Bump Health or a partner is in network and able to help you get your i... - [Which brand of Breast Pumps can I choose from?](https://support.bumpboxes.com/en_us/which-brand-of-breast-pumps-can-i-choose-from-BJcbY9U_c.md): Bump Health offers a variety of Breast Pumps and medical supplies to choose from including Elvie, Willow, Spectra, MomCozy, Zomee, Motif, Medela, Ameda and more - [Is a manual or electric breast pump best?](https://support.bumpboxes.com/en_us/is-a-manual-breast-pump-better-than-electric-SkeNFc8O5.md): When it comes to breast pumps, there is no best. What’s best is what works best for you. Sure, a manual pump may be the most cost-effective and may hav... - [What's the best bag for breast pumps + supplies?](https://support.bumpboxes.com/en_us/what-is-the-best-bag-for-a-breast-pump-SytEc9Id9.md): The best bag for carrying your breast pump and supplies will depend on the type of pump you have and how many parts your specific pump has. Typically, a ... - [Do I need a prescription to get my breast pump?](https://support.bumpboxes.com/en_us/do-i-need-a-prescription-to-get-my-breast-pump-SJc5mrJn5.md): Yes, in order to get your insurance-covered breast pump, you will need a prescription from your OB/GYN. What does the prescription need to cover? ... - [What’s the process of getting my insurance-covered pump through Bump Health like?](https://support.bumpboxes.com/en_us/what-s-the-process-of-getting-my-insurance-covered-pump-through-bump-health-like-ry_aXryn9.md): We try to make everything as easy as possible for you. Here’s what you can expect once you fill out an application form to get your insurance-covered b... - [When can I get my breast pump?](https://support.bumpboxes.com/en_us/when-can-i-get-my-breast-pump-H1314HJn5.md): Insurance must cover a breast pump for each pregnancy, but when you actually receive the breast pump will depend on your insurance plan. Some plans won&rsquo... - [How many breast pumps can I qualify for in each pregnancy?](https://support.bumpboxes.com/en_us/how-many-breast-pumps-can-i-qualify-for-in-each-pregnancy-SJuWEByh9.md): Insurance will only cover one breast pump per pregnancy, so it’s important that you don’t go to multiple providers to get your insurance-covered ... - [How do I know if I really need a breast pump?](https://support.bumpboxes.com/en_us/how-do-i-know-if-i-really-need-a-breast-pump-B17mVHyh9.md): Breast pumps are a Mama-must-have for Moms who plan on breastfeeding and want the freedom and convenience that they can’t get if they are exclusively b... - [Why should I get my insurance-covered breast pump through Bump Health?](https://support.bumpboxes.com/en_us/why-should-i-get-my-insurance-covered-breast-pump-through-bump-health-B1JrNH13c.md): The major benefit of getting your insurance-covered breast pump through Bump Health is that we take care of everything for you – from verifying benefit... - [What could prevent me from getting my free or discounted breast pump through Bump Health or a partner?](https://support.bumpboxes.com/en_us/what-could-prevent-me-from-getting-my-free-or-discounted-breast-pump-through-bump-health-or-a-partner-ryALEHJ25.md): While we or a partner may be in network with your insurance provider, we may be out of network with your specific plan. If that’s the case, you’l... - [Does Medicaid offer free breast pumps?](https://support.bumpboxes.com/en_us/does-medicaid-offer-free-breast-pumps-SJ1KEH1n9.md): There are many Medicaid and managed Medicaid programs that will cover the cost of a breast pump. Some Medicaid insurance guidelines are particular about the ... - [Can I upgrade to a different pump if it better fits my needs + lifestyle?](https://support.bumpboxes.com/en_us/can-i-upgrade-to-a-different-pump-if-it-better-fits-my-needs-lifestyle-ryK9VSJ25.md): While your insurance plan may cover the full cost of a specific breast pump, you can always upgrade to another brand or model that you think will better fit ... - [What other postpartum essentials might my insurance cover?](https://support.bumpboxes.com/en_us/what-other-postpartum-essentials-might-my-insurance-cover-S1QnVBynq.md): Depending on your insurance plan, you may be eligible to have other postpartum supplies – like breast milk storage bags, compression accessories, and p... - [How do I check on the status of my breast pump?](https://support.bumpboxes.com/en_us/how-do-i-check-on-the-status-of-my-breast-pump-H1npNSJ29.md): Throughout the process, our Bump Health team will update you on the status of your order via email and text. We’ll also reach out to you prior to shipp... - [How long will it take to get my breast pump?](https://support.bumpboxes.com/en_us/how-long-will-it-take-to-get-my-breast-pump-r1IkSBkn5.md): Once everything’s approved and we ship your breast pump, you should get it within a week. We do have to follow your insurance’s specific guidelin... - [What if I move or need to change my address before my breast pump ships?](https://support.bumpboxes.com/en_us/what-if-i-move-or-need-to-change-my-address-before-my-breast-pump-ships-rJErrJ2q.md): Prior to shipping your breast pump, our team will reach out to you to verify that we have your correct address. If you’ve moved or need to change your ... - [What if I have issues with my breast pump once it arrives?](https://support.bumpboxes.com/en_us/what-if-i-have-issues-with-my-breast-pump-once-it-arrives-r164SSy3c.md): While we hope there are no issues with your breast pump order, if you do find that something’s defective or missing, you’ll need to contact the m... - [What to Expect When you Match With One of Our Providers](https://support.bumpboxes.com/en_us/what-to-expect-when-you-match-with-one-of-our-providers-rJ4_2lwpq.md): Here’s what to expect when you're a match with one of our providers: 1.We’ll verify your insurance benefits to make sure a breast pump is cover... - [I Already Have A Prescription From My Doctor, And I Matched With One Of Bump's Providers. Now What?](https://support.bumpboxes.com/en_us/i-already-have-a-prescription-from-my-doctor-and-i-matched-with-one-of-bump-s-providers-now-what-Hy9GTgvT9.md): Are you a match with one of our providers and already have a prescription from your doctor? If you already have a prescription from your doctor for a breast ... - [What if my breast pump is defective?](https://support.bumpboxes.com/en_us/what-if-my-breast-pump-is-defective-rk1RwavVR.md): Please contact the Bump support team immediately to determine the best option. - [Can I return other items purchased from Bump Health?](https://support.bumpboxes.com/en_us/can-i-return-other-items-purchased-from-bump-health-SJHeOpD4R.md): We accept returns within 30 days of purchase. Must be unopened and in their original packaging. - [Can I return my breast pump?](https://support.bumpboxes.com/en_us/can-i-return-my-breast-pump-SyxH9rFcA.md): Reach out to our Bump Health support team to get started Your return within 30 days of delivery. ## Cancel - [How do I cancel my subscription?](https://support.bumpboxes.com/en_us/how-do-i-cancel-my-subscription-SyO40uI_q.md): If you need to end your commitment with Bump Boxes before your subscription commitment is met, there will be a $25 USD early cancellation fee. - [How do I cancel my Prepaid Subscription?](https://support.bumpboxes.com/en_us/how-do-i-cancel-my-prepaid-subscription-rkt6fF8d5.md): Prepaid 6, 9, and 12 month subscriptions cannot be cancelled or refunded. - [What is your subscription refund policy?](https://support.bumpboxes.com/en_us/what-is-your-subscription-refund-policy-Skeh7FU_9.md): Bump Boxes subscriptions are ineligible for refunds. - [How do I report a miscarriage/cancel my subscription due to miscarriage?](https://support.bumpboxes.com/en_us/how-do-i-report-a-miscarriagecancel-my-subscription-due-to-miscarriage-BkoVVtIO5.md): We are so sorry for you loss. You're able to cancel your subscription on your My Account page or by reaching out the the Bump Boxes Customer Support Team. - [I'd like to unsubscribe from the Bump Boxes email list](https://support.bumpboxes.com/en_us/i-d-like-to-unsubscribe-from-the-bump-boxes-email-list-SJw4gjUdc.md): Click for a link to unsubscribe.